Manual

Process Flow: Click To Fix

Step1: 
New user will Sign Up or Old user will give Employee Id as user Id and Sign In. During Log In Employee has to give his details where 'Employee Id' is unique.  On successful registration a confirmation mail will be send from the click to fix group.Page will be automatically redirect to 'Complaint Details' page.
        
Step2: 
In 'Complaint Details' page give your Employee Id by selecting from DropDown box. Others details will be automatically populated.

Step 3:
Now give your problem details by selecting Problem 'Category' , Problem 'Type' and Problem 'Item'.
For each category different 'Type' of problem will come in DropDown. Same thing for 'Item' also.

Now 'IP Address' and 'Complaint Id' will generate automatically. 

Step 4:
Submit the page.
 mail will go to the user from 'Click To Fix' group stating that Ticket has been raised and some technician will be assigned soon.

Step 5:
After page is submitted page will be automatically redirect to 'Admin' page. In that page 'Admin' can assign a particular issue to a team member. 

Step 6:
A team member can view the details of the Complaint in 'Complaint Details View' under 'Complain Details' menu. He/She can also view the assigned task details from 'Assigned Task Details' view under 'Admin' tab.

Step 7:
Anyone can view the recent trend of Complaint category from the 'Report' menu. You can also can the report by clicking different chart. 

Ex: By default 'Bar Graph' will be shown. You can change the view to 'Pie Chart' by clicking Pie Chart option.